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modal777link Terms & Conditions for Your Account

modal777link Terms & Conditions explain how you open, use and protect your account, including wallet checks for DANA, OVO, GoPay and QRIS.

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CONTACT ROUTES

Get Help With a Policy Question

A clear support route helps when a Terms & Conditions question affects your account or wallet status. Start with the support path inside your account and include the relevant transaction reference, payment rail and account phone number. If you cannot sign in, use the account access route shown on the sign-in screen. We can then direct your question to policy, verification or payment-status handling.

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Account access route

If phone verification or sign-in blocks access to the policy page, use the account support path shown at sign-in and describe the exact step that stopped you.

Cashier policy route

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, include the receipt and status shown beside the cashier request so we can trace the terms applied.

Change request route

To ask about a wording change, data correction or policy concern, send the request through account support with your registered phone details and the section you want clarified.

ACCOUNT SAFEGUARDS

Six Controls Behind Our Policy

We apply these Terms & Conditions through practical account controls rather than vague promises.

Data handling

We use the account details you submit to apply the Terms & Conditions, complete phone verification, check payment references and respond to requests connected with your account.

Cookie choices

Cookies can keep your sign-in path and policy settings working between pages. Your browser controls whether cookies remain, while some account functions may need them enabled.

Account security

We may pause an account action when phone details, wallet ownership or payment records do not align. This security step protects the policy process before access or funds are changed.

Record retention

We retain policy, account and transaction records for the period needed to handle security checks, disputes, legal duties and a request connected with your account.

Who to contact

Use the support path inside your account for Terms & Conditions questions. Include your registered phone number, the relevant policy section and any DANA, OVO, GoPay or QRIS reference.

Requesting changes

You can ask us to correct account details or clarify a policy section through support. We may verify your identity before changing records linked to a wallet or account.

Terms & Conditions Questions We Hear

These answers address the policy searches we receive most often from Indonesian account holders. Read the full Terms & Conditions before opening an account, then use the account support route if your circumstances need a specific answer. Payment references and verification details help us respond to the correct policy record.

They cover account creation, phone verification, permitted access, wallet and bank requests, title-specific rules, security checks, policy changes and the steps for raising a question with our support team.

Yes. Access depends on local law. You must check that account use is permitted in your location before continuing, and our policy wording does not replace requirements that apply in Indonesia.

Keep your phone number and account identity details current. A mismatch with DANA, OVO, GoPay, QRIS, a bank transfer or a virtual account can lead to an additional verification step.

The Terms & Conditions require you to follow the cashier instructions for the selected rail. Keep your receipt and reference, because we may compare those details before changing a payment status.

Yes. Send the request through account support and identify the section or account detail involved. We may ask for phone verification before correcting records connected with account access or payment activity.

Cookies can preserve policy settings and sign-in continuity between pages. Your browser controls cookie storage, but disabling required cookies may interrupt account access or the policy acknowledgement step.

Use the account access support route shown at sign-in and describe the device, phone-verification step and policy page involved. We can then check access status and direct the Terms & Conditions question.

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