Reference

modal777link Legal Terms For Your Account

modal777link Legal terms explain how account access, phone verification, wallet records and lobby use are handled for Indonesian customers.

Account conditionsWallet recordsPolicy requestsLocal-law access
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LEGAL HELP ROUTES

Three Contact Paths For Legal Questions

A clear contact route helps when a Legal clause affects your account, payment record or access request. We ask you to send the relevant account detail through support chat rather than sharing payment credentials in open messages. Our team can identify the correct policy path, explain which record is needed and tell you when a request requires additional account checks.

Team online

Account access

Use support chat when phone verification, identity details or local-law access affects your account. We will point you to the relevant Legal clause and ask only for details needed to locate the account.

Wallet records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the transaction reference through the account support route. We use it to match the payment record before discussing status.

Policy requests

Ask support to route a correction, clarification or policy request to the appropriate team. Include your account contact and the clause you mean so we can avoid changing the wrong record.

SIX POLICY CONTROLS

Six Controls Behind Our Legal Handling

Legal handling is easier to understand when each control has a defined purpose. We connect account records, access decisions and policy requests to the details you provide, while keeping the process limited…

Data purpose

We use account details to apply the Legal terms, confirm the account holder and respond to a specific request. Your phone number supports the account access step rather than serving as a general contact list.

Cookie choices

Cookies may support session continuity and policy-page settings. If you ask about a cookie, tell us the page and device path involved so support can identify the relevant setting.

Account security

Phone verification is part of the access record. Do not send a password, wallet PIN or one-time code to support; our Legal process does not require those secrets in chat.

Record retention

We retain account and transaction records for the period needed to apply the stated terms, resolve disputes and meet applicable obligations. A retention request can be sent through support chat.

Access decisions

Eligibility depends on local law and the account details supplied during verification. If access is restricted, we can explain the policy route without suggesting that a restricted account should bypass the decision.

Change requests

To request a correction, send the account contact, affected record and reason through support. We may ask for a matching verification step before changing Legal or payment-related data.

Legal Answers Before You Open An Account

These Legal answers address the questions we expect before account creation. They explain where to find the current terms, how local access is treated and what to include when you contact us about data, cookies or wallet records.

It covers account creation, phone verification, lawful access, wallet records, lobby use, withdrawals, data handling and policy requests. The terms apply to your account where local law permits.

Access depends on local law, so you must check the rules that apply to your location before opening an account. We do not advise bypassing a local restriction.

Phone verification helps connect the account to the contact detail supplied during creation. It supports account security and lets us route a Legal request to the correct account record.

DANA and QRIS references may be checked against the account record when a payment question arises. Send the transaction reference through support, but never send a wallet PIN or one-time code.

Yes. Contact support with your account contact, the affected field and the reason for the correction. We may request a matching verification step before changing account or payment records.

Cookies can keep a session active and remember policy-page settings on your device. If you need clarification, tell us the page and device path so support can identify the setting.

Use our support chat and name the clause or topic, such as local access, account records or wallet checks. We will explain the applicable path before you open an account.

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